DefaultLink has successfully and professionally handled our service of process work for almost two years.
In this world of so much automation, DefaultLink has a hands-on approach, while also providing the technical support that is required. We do not have to go through a voice mail maze of pushing extensions and answering automated questions. Our phone calls are answered by a real live person and our questions are answered quickly, courteously and efficiently!
On the technical side, they provide access to a DefaultLink website. The website is beneficial, is very easy to use, and always available. Our Returns of Service are there for us to view, print or save. Also the case comments for each party we are attempting to serve can be easily read for up-to-date status. A nice touch!
Once service is complete, we receive, via email, a PDF copy of the Return of Service, status report outlining the entire service process for the case and billing invoice. Our accounting department appreciates the clarity of the bill which gives each party's name and addresses attempted for service. No further explanation is needed.
Overall, our experience with DefaultLink has been a real pleasure and we are happy to recommend this company for your service of process needs.
Yours truly,
James B. Thompson, Esquire
Board Certified Civil Trial Lawyer
Thompson Goodis St. Petersburg, FL
(See the letter)
"We have had the pleasure of working with DLI and its staff for the past year and are very pleased with the services they provide. They have been very accommodating, taking the time to meet and work with our staff and finding ways to better serve us.
The employees of DLI are friendly, timely and gladly put in the extra effort to be sure the job is done in its entirety. They continuously keep us updated on fee changes, time delays and other potential problems that are happening with then Clerk's offices. Their tracking system offers up-to-date information on the status of our files, the availability to pull imaged documents when service is completed and process reports that provide pertinent information required for processing our own documents.
I would highly recommend DLI for your service needs as they go above and beyond the call of duty to be sure their clients are happy."
Betty McGough
Vernis and Bowling
(See the letter)
"We have been working with DefaultLink for almost two years. Our staff states that they have had nothing but good experiences with them. DefaultLink stays in contact with our office, giving us constant updates until job is done. The "move" reports they provide, where they log in everything they do with the time and date, are a helpful. DefaultLink is very dependable."
Valerie Bukowski
Administrator
Forizs & Dogali, P.A.
Tampa, FL
"As you know, I have relied on the services of Default Link for several years. We rely on last minute service of process issues as we are a multi-district litigation firm specializing in product litigation. Default Link has always proven to be reliable and very accurate. We especially rely on the use of the website to track any services. It is a user friendly site that offers every source of information needed for our busy trial docket.
Thank you for your outstanding service."
Keila Conte
Paralegal to Hugh N. Smith, Esquire
Smith & Fuller, P.A. Attorneys at Law
Belleair Bluffs, FL
(See the Letter)
"We have utilized Default Link's services over the last couple of years and continue to be pleased with the excellent services received. We first started using Default Link when local process servers were unable to track and serve individuals successfully. Default Link has been able to serve the individuals that others have not been able to serve.
In addition, the up-to-date information and tracking system has also enabled us to be more efficient and responsive to our clients to keep them informed as to the status of their case and service of parties.
Thank you for your service."
Richard J. Swift, Jr. Esquire
Garlick, Hilfiker & Swift LLP Attorneys at Law
Naples, FL
(See the Letter)
